Rethinking NPS, One Metric at a Time

Rethinking NPS, One Metric at a Time

Rethinking NPS One Metric at a Time BY: CHRIS TAYLOR OCTOBER 11, 2017 You can have all the data in the world at your fingertips, but it’s useless until you know what to do with it. For retailers, data can often be overly broad or too high-level, and difficult to...
What is Machine Learning?

What is Machine Learning?

What is Machine Learning? BY: ZACH HEAD AUGUST 8, 2017 Machine Learning is an application of Artificial Intelligence (AI) that takes large amounts of data and searches for patterns and insights that improve decision making. What calculators did for math, machine...
The Goldilocks Problem and Business Analytics

The Goldilocks Problem and Business Analytics

The Goldilocks Problem and Business Analytics BY: JOHN JARDEL JUNE 28, 2017 Technologies to acquire and store data are becoming cheaper every day, which means that enterprise retailers have an unprecedented ability to capture and process terabytes of data. To harness...
How We’re Meeting District Managers in Their Inboxes

How We’re Meeting District Managers in Their Inboxes

How We’re Meeting District Managers in Their Inboxes BY: JOHN JARDEL MAY 11, 2017 As we work to improve CoEFFICIENT®, we’re constantly keeping the needs of District Managers (DMs) in mind. This group is always traveling from store-to-store, working to improve...
The Solution to Metrics Overload

The Solution to Metrics Overload

The Solution to Metrics Overload BY: JOHN JARDEL APRIL 20, 2017 How many performance metrics does your company track? If you’re a large national retail organization with thousands of stores and complex distribution channels, that number is shockingly large. It’s not...
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