We’re a little more than a month into 2017, yet we’ve seen several prominent retailers close their brick-and-mortar locations to focus on e-commerce. With these changes, it could be easy to assume traditional retail is on the way out. Yet, when we surveyed...
New data uncovers what drives—and keeps—holiday shoppers in store and the increasing expectations of today’s consumers Square Root, creator of enterprise Store Relationship Management (SRM) software, today released key results from a national survey on holiday...
A couple of weeks ago, in part one of Confessions of a Store Manager, I chatted about what retail looks like during the start of the holiday season. It’s all preparation, stock, and Black Friday hustle and bustle. But, as I mentioned… everything gets easier after...
After a long, hard holiday season, things finally start getting back to normal, right? Not exactly. There is still one major hurdle that some retailers neglect and it ends up costing them billions—how to process product returns. According to a recent study by the...
