Move a Metric: How to Impact NPS

Move a Metric: How to Impact NPS

Rethinking NPS One Metric at a Time BY: CHRIS TAYLOR OCTOBER 11, 2017 You can have all the data in the world at your fingertips, but it’s useless until you know what to do with it. For retailers, data can often be overly broad or too high-level, and difficult to...
The Billy Beane of Business Intelligence

The Billy Beane of Business Intelligence

The Billy Beane of Business Intelligence BY: ZACH HEAD SEPTEMBER 28, 2017 BEYOND BI Business intelligence, or BI, often feels like a corporate buzzword. People tend to think of tools with capabilities such as dashboards, metrics visualization, and data integration....
What is Machine Learning?

What is Machine Learning?

What is Machine Learning? BY: ZACH HEAD AUGUST 8, 2017 Machine Learning is an application of Artificial Intelligence (AI) that takes large amounts of data and searches for patterns and insights that improve decision making. What calculators did for math, machine...
Real-time Data to Perfect the Restaurant Experience

Real-time Data to Perfect the Restaurant Experience

Real-time Data to Perfect the Restaurant Experience BY: ERIC HANSEN JULY 12, 2017 In an industry where speed and quality of service can turn a stranger into a patron, it was only a matter of time until restaurants would recognize the potential of real-time data for a...
The Goldilocks Problem and Business Analytics

The Goldilocks Problem and Business Analytics

The Goldilocks Problem and Business Analytics BY: JOHN JARDEL JUNE 28, 2017 Technologies to acquire and store data are becoming cheaper every day, which means that enterprise retailers have an unprecedented ability to capture and process terabytes of data. To harness...