NewsroomGet a pulse on Square Root and what's happening in the world of store relationship management.
Get a pulse on Square Root and what’s happening in the world of store relationship management.
Inspired by feedback and transparency, the Austin, Texas startup is honored to be the 26th Best Workplace in Texas by Great Place to Work and FORTUNE.
In 2019, store teams can have a direct impact on customer experience and loyalty. CEO and Founder Chris Taylor joins Total Retail to discuss how.
Here’s how brands can better empower their teams on the front lines during to ensure in-store success throughout this holiday season and into 2019.
Retailers are embracing experimentation and creative partnerships as a way to compete for consumer mind and wallet share. Read 3 tips for brands to successfully partner from our CEO.
Findings from a new study reveal what shoppers really want from the in-store experience and how retailers can deliver.
The retail business model is always evolving. Right now, with an emphasis on creative partnerships to delight customers in new ways, a focus on store leadership and actionable data is key. Read more from Square Root CEO, Chris Taylor.
Built in Austin | Tech roundup: Austin named top 3 tech city, the video game scene’s on the rise, and more
Square Root is one of five local companies make Fortune’s “Best Companies to Work For” list. Read more.
Empowered district & store managers are one of most powerful tools retailers have. Find out why we think they’re the key to positive customer experiences.
Austin Business Journal gives kudos to five Austin companies that made nationwide lists ranking top workplaces.
Square Root celebrates its fifth year in a row being recognized for the national award in for its values-driven company culture.
While 96 percent of retailers say customer experience is a core priority, 75 percent believe their organization has room for improvement, according to new research from Square Root.
Findings from a new study uncover the importance of customer experience and challenges retailers face to keep pace with increasing customer expectations.
Square Root was certified as a great workplace today by the independent analysts at Great Place to Work®. This is Square Root’s 5th year to earn this credential based on extensive ratings provided by its employees in anonymous surveys.
Built in Austin | Good times, good vibes: 4 Austin tech teams share what makes their celebrations unique
Square Root joins 3 other Austin Tech companies to talk through the celebrations that make us unique. We think failure is essential to the innovation process, and we celebrate those failures with “Fail, Learn, Cake!” each month.
The award is the latest in a number of local and national accolades Square Root has received for its culture and workplace environment.
In her first year as Square Root’s VP of product, Sarah Kampman has accomplished more than some C-level executives check off during their entire stint at a company. Built in Austin connected with Kampman to learn more about her transformative year that focused product development around empathy for their customers.
Beyond navigating constantly-changing customer preferences and the continued focus on the omnichannel experience, one of the biggest areas of transformation in retail today is the relationship between corporate and store leadership. Read more from our VP of Product, Sarah Kampman in Retail Customer Experience.
Data science is a big buzzword in business today. Beyond the hype, organizations are using advanced analytics to do everything from understanding their customers to improving forecasting, driving better, faster results.
Based on both workplace benefits and direct employee feedback, the award is the result of a wide-ranging and comprehensive measurement of private American companies who have created exceptional workplaces through vibrant cultures, deep employee engagement, and stellar benefits.
Kennedy will lead Square Root’s go-to-market strategy, helping to define new sales and operation processes to support company growth as it expands into new verticals.
Across the retail industry, some brands continue to exceed quarterly earnings expectations and are implementing aggressive growth plans, while others are folding stores and filing for bankruptcy. So, what are retail survivors doing right?
Because data drives nearly every business decision, it’s easy to understand why the corporate appetite for it is insatiable. But collecting data just because you can, without a plan for how to use it effectively, can be worse than collecting no data at all.
Great Place to Work and FORTUNE have honored Square Root, Inc. as one of the 2018 Best Workplaces in Texas. The ranking considered more than 28,000 employee surveys from companies across the Lone Star state.
HR is no longer just about mitigating risk and maintaining compliance—today, it truly serves as the champion of the employees. Just take it from Courtney Branson, our Director of Culture + People: “If you lean on your team for feedback and stay true to your values, you’ll cultivate an employee experience that’s your own.”
In 2014, Square Root execs asked their team if they’d like to continue working in bungalow-style houses in the Clarksville neighborhood, or if they’d prefer to move to a more traditional office space. Unanimously, the team voted to stay.
“Sometimes the best way to improve your work is to stop working,” says Elizabeth Schwartz. She should know. The chief operating officer at Austin-based software startup Square Root took a five month sabbatical to hike the Pacific Crest Trail in 2016, after working at the company for six years.
Austin Business Journal | Journal Profile: Get to know a bootstrapped Austin software CEO dead set on preserving company culture
In an interview with Austin Business Journal, Taylor talks about his management style and his Austin startup’s laid-back corporate culture.
While the people challenges plaguing retail are common in any business, they should not be considered the norm. Fortunately, for HR managers industries-wide, there are two major themes (and key lessons to be learned) to blame for retail’s people problem: misalignment and poor communications.
Square Root’s CoEFFICIENT platform will deliver advanced internal support for automotive company’s retail network
Retail TouchPoints | ‘State Of The Store’ Research Reveals Broken Relationship Among Store Leadership
A new study from Square Root has revealed a significant lack of alignment between retail brands and store leadership.
Square Root’s 2018 State of the Store survey confirms the retail industry is being led by unhappy managers.
Square Root recognized for a fourth year by FORTUNE Magazine and Great Place to Work® on the Annual Best Small Workplaces List.
Empowering employees with vacation discretion can be both risky and rewarding. We offer insight from CEOs who have boldly gone there.
Retail is considerably different than it was 10 years ago, yet the tools and techniques used to identify store performance gaps haven’t changed.
A store’s look and feel is a key ingredient for influencing purchasing decisions as it taps into our root impulses and subconscious.
Hiring has taken on new pressures for employers, as potential employees look not only for a company’s core values, but also for robust health benefits and unique perks.
Austin Business Journal | How to keep your startup running smoothly when your COO (literally) takes a hike
In this guest column, Square Root CEO Chris Taylor describes how the company mapped out a plan to cover for the company’s chief operating officer when she took a five-month sabbatical.
A company’s culture is a direct reflection of its leadership. Establishing and maintaining a culture is hard work that takes time and dedication.
Supporting Elizabeth’s journey was also an embodiment of our THRIVE value. It’s the idea that everyone has their own balance and varying interests, and celebrating those differences makes us stronger as an organization.
While retailers are striving to deliver a rewarding retail experience, they aren’t paying attention to one big fact: today’s consumers crave human interaction, and retailers are failing to provide that interaction.
As mobile continues to integrate with the in-store experience, retailers need to stay agile and re-evaluate what makes shopping in-store great: the human experience.
Retailers need to abandon the old 4Ps of marketing model and evolve to the new 4Es approach where Experience, Exchange, Evangelism and Everyplace guides the customer interaction.
With more retailers closing physical stores and consolidating space, it is critical for them to optimize every store in their arsenal.
Against a backdrop of store closures and job losses, retail and brand execs tried to remain upbeat about the future of the physical store.
Austin Business Journal recognizes Square Root for strong focus on balance and transparency.
Square Root, developers of enterprise store relationship management (SRM) software, announce Sarah Kampman as VP of Product.
Every person you hire is going to move your company culture in some way — better make it forward.
In Austin-based Square Root’s latest study with Forrester Consulting, retail store performance issues that affect customer experience and loyalty were identified.
National survey performed in partnership with leading analyst firm pinpoints areas of improvement in brick and mortar retail stores
Silicon Hills | Chris Taylor Built Square Root into a Thriving Software Company in Austin with no Outside Investment
Chris Taylor is one of Austin’s most successful bootstrapped entrepreneurs. He founded Square Root in 2006, which ranked number two on Fortune Magazine’s list from Great Places to Work of the 25 Best Small Workplaces in the country.
Last spring, during our weekly 1:1 meeting, my Chief Operations Officer, Elizabeth Schwartz, nervously told me that she would like to take a sabbatical to hike the Pacific Crest Trail — a trip that would render her offline and unreachable for nearly five months.
Texas’s capital has a reputation for being a difficult environment for startup funding. So when the time comes, how do companies in the city handle finding investors?
The retail landscape as we know it today is no longer just about buying and selling products — it’s about quickly adapting to change and driving success through data-driven opportunities.
How our COO, Elizabeth, went off the grid and still successfully came back to her career.
While big data is undoubtedly high on the list of invaluable tools a business needs today – and has been for some time – many companies are still struggling to use it.
Updated CoEFFICIENT Mobile Application from Square Root Empowers Retail Performance Improvements through Enhanced Audit and Reporting Capabilities
These enhancements, available on both iOS and Android devices, streamline the store audit and reporting process that enables critical business agility, and further extends the benefits of Square Root’s CoEFFICIENT platform.
Marketers are asking for better training, tools.
A large percentage of companies are not fully executing on their big data, data science, and IoT strategies, several recent studies say.
National survey from Square Root revisits the key challenges with data across industries.
Five Austin companies make Fortune’s “Best Workplaces in Texas” list for 2017, including Square Root. Read to find out more.
Recognized by FORTUNE Magazine and Great Place to Work® on the inaugural 2017 Best Workplaces in Texas List.
E-commerce continues to outpace brick-and-mortar strategy, dramatically changing the way consumers shop.
Reeling from a shaky holiday season and slowing mall traffic, U.S. retailers are facing increasing pressure to close stores as more of their business migrates to the internet.
Square Root Retail Director Logan Rodriguez said retailers must offer unique items at each location to drive customers back into brick-and-mortar stores.
Now that 2017 is here, it’s imperative that retailers absorb and apply learnings from the 2016 holiday season in order to keep customers coming back.
Retailers have done just about everything to identify and anticipate millennials’ expectations. The moment they thought they had millennials pegged, whispers of Gen Z are circulating.
New data uncovers what drives—and keeps—holiday shoppers in store and the increasing expectations of today’s consumers Square Root, creator of enterprise Store Relationship Management (SRM) software, today released key results from a national survey on holiday...
REI announced it will once again close its doors on Black Friday. But this year the outdoor retailer will not only close all 149 of its stores on Black Friday and Thanksgiving, but it will also process no online sales and pay all 12,287 employees to take the day off to head outside instead.
The holiday season is nearly here, but retailers still have time to get their teams prepped and ready for the rush of consumers looking for the perfect gifts.
Fortune Magazine held its Great Place to Work conference last week at the Sheraton Austin Hotel aimed at celebrating the nation’s best small to medium sized businesses.
Great Place to Work and Fortune announced this year’s 50 Best Small Workplaces naming three Austin tech companies to the list, placing within the top 20.
Fortune compiled the 50 best small workplaces across America based off of the company’s sense of mission and culture of teamwork ad communication. Continue clicking to see the top 20 of the 50.
It’s not about the perks. Sure, it’s nice to have a gym in your offices or, say, free ice cream. But what makes a job meaningful depends on a few key qualities: a sense of mission; trust (from managers) and autonomy (for workers); and a culture of teamwork and communication.
Recognized by FORTUNE Magazine and Great Place to Work® on the Annual Best Small and Medium Workplaces List
At least 700,000 short-term retail jobs are assumed to be added across the U.S. this holiday season, helping brands fill gaps in-stores and on the back-end.
Bootstrapping or VC? Sometimes it’s not always so black and white. See what our CEO, Chris Taylor, has to say about it.
Like many mall owners, Irvine Co. recently got troubling news: A big tenant at its Irvine Spectrum Center, a Macy’s department store, would close in early 2016. But instead of looking for a new tenant, Irvine Co. is looking for 20 of them.
Leaders at three small businesses who have received accolades for their workplaces believe they have the secret sauce: providing not only excellent benefit packages and enticing perks, but a work culture that fosters engagement.
Walmart’s $3.3 billion purchase of the online retailer Jet.com Inc. earlier this month shows that giant retailer intends to take its battle with Amazon.com Inc. to a whole new level.
Retail is undergoing its biggest evolution to date. With so much change, it’s inevitable that there will be winners and losers when the dust settles.
On Aug. 8, Walmart announced it would buy Jet.com — one of the fastest growing e-commerce companies in the U.S. — for a whopping $3 billion.
Read what experts have to say about Macy’s closing 100 stores.
Innovation is as integral to a company’s growth as finance or operations, but what drives real innovation in the retail industry?
Walmart is buying Jet.com for roughly $3 billion, in a deal expected to jump-start the company’s e-commerce business and help it better compete with Amazon.
At press time, Walmart has yet to acquire Jet.com, as The Wall Street Journal suggested was a $3 billion possibility on August 3.
One Million by One Million | Bootstrapping Using Services to $12 Million: Square Root CEO Chris Taylor (Part 1)
You know that we believe in the Bootstrapping Using Services methodology quite firmly. Here’s yet another story of how and why it works.
Which Austin software companies are helping large retail brands up their tech game?
A recent study from Square Root showed that despite spending up to 20 hours per week collecting, analyzing and reporting on data, nearly one in three companies fail to act on their collected data.
Retail Customer Experience | Report: Poor training, weak tools, corporate friction all hurt the brand
A new study by Square Root, conducted with WBR, reveals slow foot traffic and ecommerce competition aren’t the only challenges hurting retailers.
A number of traditionally strong luxury brands have recently posted bleak financial earnings, including Burberry and Ralph Lauren, causing experts to question what might be causing the decline.
National Study Showcases Major Culprits Behind Brick and Mortar’s Struggle to Meet Customer Expectations Square Root, creator of enterprise store relationship management (SRM) software, today released the findings from its national survey of retail Store Managers. The...
Organizations are starting to apply data scientist to more industries to make smarter decisions for engaging customers, streamlining processes and allocating resources. Read more from CIO Drive.
People in all lines of work should consider building data science skills to boost their career and the careers of those around them.
Learn how Chris Taylor of Square Root bootstrapped his company through startup struggles. By Entrepreneur Magazine.
For many budding entrepreneurs, bootstrapping can be a great option for getting started. Bootstrapping helps entrepreneurs retain full control, promotes financial accountability and encourages honest and scrappy solutions to the many business problems that arise.
We picked the brains of four data scientists from Forrester, The Weather Company, Square Root, and more about the complexity and rewards of applying data-driven approaches to the customer experience.
The real question here is, what doesn’t a Data Scientist do?
Austin software company receives national recognition for dedication to community initiative.
What is a data scientist? It is an analytical profession that focuses on solving real world problems. It’s not just sitting in a room all day and looking at numbers.
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