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How a focus on empathy transformed Square Root’s product and culture

In her first year as Square Root’s VP of product, Sarah Kampman has accomplished more than some C-level executives check off during their entire stint at a company. Built in Austin connected with Kampman to learn more about her transformative year that focused product development around empathy for their customers.

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One size does not fit all: Localization vs. standardization in retail

Beyond navigating constantly-changing customer preferences and the continued focus on the omnichannel experience, one of the biggest areas of transformation in retail today is the relationship between corporate and store leadership. Read more from our VP of Product, Sarah Kampman in Retail Customer Experience.

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IT’s worst addictions (and how to cure them)

Because data drives nearly every business decision, it’s easy to understand why the corporate appetite for it is insatiable. But collecting data just because you can, without a plan for how to use it effectively, can be worse than collecting no data at all.

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Employee Experience Designer: The New Role of HR

HR is no longer just about mitigating risk and maintaining compliance—today, it truly serves as the champion of the employees. Just take it from Courtney Branson, our Director of Culture + People: “If you lean on your team for feedback and stay true to your values, you’ll cultivate an employee experience that’s your own.”

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How A Sabbatical Can Radically Hack Productivity

“Sometimes the best way to improve your work is to stop working,” says Elizabeth Schwartz. She should know. The chief operating officer at Austin-based software startup Square Root took a five month sabbatical to hike the Pacific Crest Trail in 2016, after working at the company for six years.

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What HR Can Learn from Retail’s People Problem

While the people challenges plaguing retail are common in any business, they should not be considered the norm. Fortunately, for HR managers industries-wide, there are two major themes (and key lessons to be learned) to blame for retail’s people problem: misalignment and poor communications.

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When a leader takes a hike

Supporting Elizabeth’s journey was also an embodiment of our THRIVE value. It’s the idea that everyone has their own balance and varying interests, and celebrating those differences makes us stronger as an organization.

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When Your Right Hand Woman Hikes The Path of Her Dreams

Last spring, during our weekly 1:1 meeting, my Chief Operations Officer, Elizabeth Schwartz, nervously told me that she would like to take a sabbatical to hike the Pacific Crest Trail — a trip that would render her offline and unreachable for nearly five months.

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Moving Beyond Millennials

Retailers have done just about everything to identify and anticipate millennials’ expectations. The moment they thought they had millennials pegged, whispers of Gen Z are circulating.

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Black Friday is Here to Stay

REI announced it will once again close its doors on Black Friday. But this year the outdoor retailer will not only close all 149 of its stores on Black Friday and Thanksgiving, but it will also process no online sales and pay all 12,287 employees to take the day off to head outside instead.

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50 Best Small Workplaces

It’s not about the perks. Sure, it’s nice to have a gym in your offices or, say, free ice cream. But what makes a job meaningful depends on a few key qualities: a sense of mission; trust (from managers) and autonomy (for workers); and a culture of teamwork and communication.

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Great places to work

Leaders at three small businesses who have received accolades for their workplaces believe they have the secret sauce: providing not only excellent benefit packages and enticing perks, but a work culture that fosters engagement.

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Walmart to Buy Jet

Walmart’s $3.3 billion purchase of the online retailer Jet.com Inc. earlier this month shows that giant retailer intends to take its battle with Amazon.com Inc. to a whole new level.

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Walmart buys Jet for $3B

Walmart is buying Jet.com for roughly $3 billion, in a deal expected to jump-start the company’s e-commerce business and help it better compete with Amazon.

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New Data Uncovers What’s Broken in Brick and Mortar Retail

National Study Showcases Major Culprits Behind Brick and Mortar’s Struggle to Meet Customer Expectations Square Root, creator of enterprise store relationship management (SRM) software, today released the findings from its national survey of retail Store Managers. The...

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For Entrepreneurs, One Really Can Be the Loneliest Number

For many budding entrepreneurs, bootstrapping can be a great option for getting started. Bootstrapping helps entrepreneurs retain full control, promotes financial accountability and encourages honest and scrappy solutions to the many business problems that arise.

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The 3 T’s For Franchise Success

What is a data scientist? It is an analytical profession that focuses on solving real world problems. It’s not just sitting in a room all day and looking at numbers.

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