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Inside the Customer’s Mind

What Your Shoppers Really Expect in Stores

Customers still love shopping in stores, but there are certain expectations brands must meet. In a survey of more than 600 shoppers, we uncover 4 pillars of customer expectations for in-store shopping experiences:

  • Associates
  • Merchandise
  • Store Presentation
  • Promotions

Discover the opportunities to align your customer experience initiatives to real-life customer expectations.