We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading! 

The Gig

Our customer success managers collaborate with customers + internal teams to deliver business value through our software + services. In this role, you’ll:

• Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery
• Build strong relationships with our customers and gain a deep understanding of their industry and business strategy
• Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business
• Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems
• Be the voice of the customer, essential to project success and helping our customers reach their goals!

About You

Here’s what we think makes a great Customer Success Manager:

• You’ve got 3+ years of customer-facing experience as an account manager, product manager, sales manager, or program manager for a software company
• You’re experienced in managing client expectations + increasing client satisfaction, adoption, and growth
• You know how to nurture a client for advocacy and work to expand their use of our product
• You’re a thoughtful communicator with clear and concise verbal and written skills
• You’re positive, self-motivated, and comfortable wearing multiple hats
• You’re analytically-minded and love to solve complex problems
• You’re innately curious and possess the initiative to tackle and own new projects or processes
• You have a deep understanding and passion for exceptional user experience
• You’ve got experience working within and adapting to technical teams
• Computer Science degree or previous technical experience is a plus

Basics

• This role includes 40% travel.
• Please apply with a cover letter​ that details why you’re a fit for the role and Square Root!

Our Radical Culture

Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people that share our values. This is the code we live by:

• Think big; Do bigger. Big ideas are meant to be pursued. We have a bias for action, iteration, and impact.
• Be Customer Inspired. Our customers’ toughest challenges inspire us to build innovative software. We delight them by deeply understanding their business and driving results.
• Partner. We’re approachable, dependable, and collaborative. We go above and beyond to help our customers, our partners, and one another succeed.
• Thrive. We revere personal and professional growth. We recognize individuality, embrace authenticity, and celebrate each other’s success.

The Good Stuff

Founded in Austin, Texas, we’ve been bootstrapped and profitable since our start in 2006.

Along the way, we’ve added a slew of perks inspired by our team of Radicals. Here are some fan favorites:

• Flexibility: no dress code, unlimited PTO, and paid parental leave
• Competitive benefits and compensation
• A cozy campus of 1920’s craftsman homes in downtown
• Team lunches, stocked kitchen + bar, coffee-snob compliant coffee machines
• Radicals get $3,000 a year to learn anything (seriously!). PEOPLE Magazine recognized our Learn Anything program in their 2019 list of “50 Companies that Care,” located here.

We’re always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Additionally, Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

Square Root is growing! To help support our leadership and culture teams, we’re looking for a part-time assistant to infuse some organizational magic to the group. This role reports to Courtney, our Head of Culture + People.

As the first impression for Square Root, you should bring a positive attitude, genuine interest in startup culture, an entrepreneurial spirit, and a strong desire to learn. Our ideal assistant will anticipate our executives’ needs, portray a stellar image of Square Root internally and externally, and keep our team running smoothly.

We need a go-getter, willing to jump into any task. Sound like you?  If so, let’s chat!

The Gig

• Welcome guests to the office and make them feel at home
• Run our executives’ calendars including protecting their time and representing them well to the world
• Book executive travel and submit expense reports through Expensify
• Coordinate client meetings, gifts, and swag
• Organize meetings and events, including team lunches and offsites
• Assist the Culture + People team with significant scale events and initiatives
• Use Slack, G Suite, Excel, and Trello to keep our team in the loop
• There is no shortage of opportunities – The right person will grow and evolve this role! 

About You

• You’re interested in executive assistance, HR or business operations
• You enjoy going out of your way to serve others and overdeliver
• You possess honesty, integrity, and respect for confidentiality
• You’ve got an eye for details and inclination for quick execution
• You’re able to work in ambiguity and solve problems on the fly
• Your communication skills are top-notch balancing warmth and professionalism
• You’re not afraid to pipe up with your feedback
• You’re comfortable learning (and introducing!) new processes, tools, and software
• You’re innately curious and fanatical about learning
• You’re optimistic, self-motivated, and always ready to pitch in and help
• Most importantly you bring gumption, strong work ethic, and kindness to everything you do

Basics

• The role is hourly with occasional evening or weekend hours.
• There is no relocation offered for this role.
• Please apply with a cover letter that details why you’re a fit for the role and Square Root!

We’re always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Additionally, Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

Square Root is built on understanding our customers’ data more deeply than they do. We’re looking for a Data Analyst to be an integral part of that equation. You’ll spend your days nose-deep in data, supporting and learning from a Senior Data Scientist. You’ll collaborate with our Customer Success team, investigating technical issues and data discrepancies. Along the way, you’ll get to work with innovative technologies and great people in a startup culture.

Sound like your jam? Keep reading!

The Gig

• Assist in rapid customer implementations and data integrations to allow for minimal customer investment and maximum data quality and consistency
• Support our Senior Data Scientists in uncovering insights during customer data exploration
• Collaborate with the Customer Success team to ensure operational stability
• Work directly with our customers to understand business logic and integrate data
• Gain a deep understanding of the automotive and retail industries
• Learn to use cutting edge auto-scaling serverless databases and Elastic Map Reduce
• Implement and automate customer deliverables to include Excel and Looker

About You

• You love to dive deep into numbers and statistics
• You understand the importance of patience and attention to detail in partnerships
• You’ve got 1+ years experience working in complex databases using formulas and algorithms
• You’ve got experience using SQL to query, update large databases, and build OLAP structures
• You have experience in customer support
• You’re comfortable in Python and have worked with Bash or other shell scripting languages
• Tableau or similar experience with visualization tech will serve you well
• You’re able to articulate data insights to non-technical customers
• You’re innately curious and fanatical about learning

Basics

• Please apply with a cover letter that details why you’re a fit for the role and Square Root!
• We are not currently offering visa sponsorship.

Our Radical Culture

Our culture is at the core of everything we do. We have fun, but we work hard. So, as we grow we’re not only looking to hire the best and brightest, but we’re also looking for people that share our values. This is the code we live by:

• Think big. Do bigger. Big ideas are meant to be pursued. We have a bias for action, iteration, and impact.
• Be Customer Inspired. Our customers’ toughest challenges inspire us to build innovative software. We delight them by deeply understanding their business and driving results.
• Partner. We’re approachable, dependable, and collaborative. We go above and beyond to help our customers, our partners, and one another succeed.
• Thrive. We revere personal and professional growth. We recognize individuality, embrace authenticity, and celebrate each other’s success.

The Good Stuff

Founded in Austin, Texas, we’ve been bootstrapped and profitable since our start in 2006. Along the way we’ve added a slew of benefits + perks inspired by our team of Radicals. Here’s a sample:

• Flexibility: no dress code, office hours, or vacation policy
• Competitive benefits and compensation
• Cozy campus of five 1920’s craftsman homes in downtown
• Radicals get $3,000 a year to learn anything (seriously!)
• Team lunches, stocked kitchen + bar, coffee-snob compliant coffee machines

 APPLY

We’re always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Additionally, Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If we’re not hiring for your jam, but you’re interested in Square Root – send us your stuff here! This will get you in the mix for future gigs.

We’re always looking to meet stellar folks that just might be future radicals! To help us identify the best place for you please add a cover letter with your resume. We want to know the basic 411 on you and what you’re looking for!

We hire for Customer Success, Data Engineering, Data Science, Engineering, Enterprise Sales, HR, Marketing, Operations, and Product Management. If we think there could be a fit at Square Root now or in the future we’ll drop you a line!

We’re always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Additionally, Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law.