Current Openings

We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading! 

The Gig

Our customer success managers collaborate with customers + internal teams to deliver business value through our software + services. In this role, you’ll:

• Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery
• Build strong relationships with our customers and gain a deep understanding of their industry and business strategy
• Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business
• Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems
• Be the voice of the customer, essential to project success and helping our customers reach their goals!

About You

Here’s what we think makes a great Customer Success Manager:

• You’ve got 3+ years of customer-facing experience as an account manager, product manager, sales manager, or program manager for a software company
• You’re experienced in managing client expectations + increasing client satisfaction, adoption, and growth
• You know how to nurture a client for advocacy and work to expand their use of our product
• You’re a thoughtful communicator with clear and concise verbal and written skills
• You’re positive, self-motivated, and comfortable wearing multiple hats
• You’re analytically-minded and love to solve complex problems
• You’re innately curious and possess the initiative to tackle and own new projects or processes
• You have a deep understanding and passion for exceptional user experience
• You’ve got experience working within and adapting to technical teams
• Computer Science degree or previous technical experience is a plus

Basics

• This role includes 40% travel.
• Please apply with a cover letter​ that details why you’re a fit for the role and Square Root!

Our Radical Culture

Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people that share our values. This is the code we live by:

• Think big; Do bigger. Big ideas are meant to be pursued. We have a bias for action, iteration, and impact.
• Be Customer Inspired. Our customers’ toughest challenges inspire us to build innovative software. We delight them by deeply understanding their business and driving results.
• Partner. We’re approachable, dependable, and collaborative. We go above and beyond to help our customers, our partners, and one another succeed.
• Thrive. We revere personal and professional growth. We recognize individuality, embrace authenticity, and celebrate each other’s success.

The Good Stuff

Founded in Austin, Texas, we’ve been bootstrapped and profitable since our start in 2006.

Along the way, we’ve added a slew of perks inspired by our team of Radicals. Here are some fan favorites:

• Flexibility: no dress code, unlimited PTO, and paid parental leave
• Competitive benefits and compensation
• A cozy campus of 1920’s craftsman homes in downtown
• Team lunches, stocked kitchen + bar, coffee-snob compliant coffee machines
• Radicals get $3,000 a year to learn anything (seriously!). PEOPLE Magazine recognized our Learn Anything program in their 2019 list of “50 Companies that Care,” located here.

We’re always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Additionally, Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

We’re on the hunt for an individual with a knack for automotive business development and account management. Our product, CoEFFICIENT, helps automotive OEMs drive strategies through their dealer network. You’ll build an auto partnership strategy + pipeline with OEM partners, communicate the benefits of our product, and generate new business. To make it happen, you’ll need to be an experienced leader with a proven record of nurturing relationships and delivering business results.

Sound like your bread and butter? Keep reading!

The Gig

• Identify + foster strategic partnership opportunities
• Engage with relevant ecosystem players
• Keep a pulse on competition in the auto technology space
• Grow revenue through partnerships
• Collaborate with Product, Customer Success, and Marketing teams
• Initiate and manage proposal activities as needed
• Refine messaging to align solutions with a target company’s corporate objectives
• Create and sell mutually beneficial pilot engagements, where appropriate, and convert to full deployments

About You

• 10+ years of automotive sales and/or business development experience, with a history of driving, managing and closing enterprise technology deals to the automotive sector
• You’ve been to NADA more times than you can count and have deep relationships in the industry
• You’re tech-savvy and familiar with agile software development processes
• You’re able to sell to the C-suite as well as across IT and business lines
• You’ve sold and directed multi-million dollar, multi-year client engagements
• You’re a clear + concise communicator especially when it comes to articulating ROI
• You’re innately curious and fanatical about learning, especially when it comes to understanding software + auto best practices, trends, and techniques
• You’re self-motivated, positive, adaptable, and always ready to pitch in and help
• You put people at ease and inspire trust in others
• This role includes 50% travel + can be remote

Our Radical Culture

Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people that share our values. This is the code we live by:

• Think big; Do bigger. Big ideas are meant to be pursued. We have a bias for action, iteration, and impact.
• Be Customer Inspired. Our customers’ toughest challenges inspire us to build innovative software. We delight them by deeply understanding their business and driving results.
• Partner. We’re approachable, dependable, and collaborative. We go above and beyond to help our customers, our partners, and one another succeed.
• Thrive. We revere personal and professional growth. We recognize individuality, embrace authenticity, and celebrate each other’s success.

The Good Stuff

Founded in Austin, Texas, we’ve been bootstrapped and profitable since our start in 2006. Along the way, we’ve added a slew of perks inspired by our team of Radicals. Here are some fan favorites:

• Flexibility: no dress code, unlimited PTO, and paid parental leave
• Competitive benefits and compensation
• A cozy campus of 1920’s craftsman homes in downtown
• Team lunches, stocked kitchen + bar, coffee-snob compliant coffee machines
• Radicals get $3,000 a year to learn anything (seriously!). PEOPLE Magazine recognized our Learn Anything program in their 2019 list of “50 Companies that Care,” located here.

We’re always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Additionally, Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If we’re not hiring for your jam, but you’re interested in Square Root – send us your stuff here! This will get you in the mix for future gigs.

We’re always looking to meet stellar folks that just might be future radicals! To help us identify the best place for you please add a cover letter with your resume. We want to know the basic 411 on you and what you’re looking for!

We hire for Customer Success, Data Engineering, Data Science, Engineering, Enterprise Sales, HR, Marketing, Operations, and Product Management. If we think there could be a fit at Square Root now or in the future we’ll drop you a line!

We’re always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don’t worry about checking all the boxes. If our values and mission resonate with you, please apply! Additionally, Square Root is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender and sexual identity, national origin, disability status, protected veteran status or any other characteristic protected by law.