Square Root BlogOur take on store relationship management, data science, entrepreneurship, and Square Root's culture.
It’s what happens after the class/conference/adventure that’s etched Learn Anything’s place at Square Root.
Square Root Culture Champion, Courtney Branson, Receives 2019 Leadership Award from Great Place to Work
Square Root could not be more excited to share our Culture Champion, Courtney Branson, has received the 2019 Leadership Award from Great Place to Work.
Store Audits are one of the most pivotal jobs from District Managers. We recommend 5 steps to ensure successful, actionable Store Audits for your field team.
After three full days in Miami, this year’s retail innovation trend was clear: Customers are looking for consistent, shareable experiences and retailers are eager to provide them.
In a recent conversation with our friends at Theatro, we discovered the chocolate vendor to our peanut butter platform. Read more about our sweet pairing.
Your team—the ones who serve your customers, staff and stock your stores, communicate goals, and coach each other to success—need to be empowered, not bogged down by binders and excel sheets. Are your reports keeping up with your business?
Data is the lifeblood of our product. Read how we are inspired by our clients to extract, transform, and load all data sources in a simple way.
Ready for this year’s ATX Startup Crawl? Come play in Radical Candy Land—our sweet party featuring delectable desserts, swirling entertainment, and more.
There are a few new challenges for brands to stay consistent in their customer experience. In the first of a series, we explore the challenges and solutions for brands to consistently delight customers today.
We went to the conference in Miami a few months ago, and the trend was clear: Customer Experience. This round in Seattle was no different; in fact, leaders, startups, and experts dove even deeper into what makes Customer Experience successful.
Field empowerment comes from delivering granular data, context, and insight into how it affects their processes; this was a key theme in the conversations at our Aftersales Innovation Workshop. The automotive industry is perfectly poised for innovation and creating new ways to solve problems.
When numbers fail us, we rely on experience and emotions. Often, they point us to the problem that screams at us the loudest: the squeakiest wheel of our retail machine. So how can brands focus on what will really drive change? Read more from our COO, Elizabeth Schwartz.
Organizations caught in analysis paralysis focus on uncovering massive volumes of information with too little focus on what it all really means. How can brands turn their huge amounts of data into actions? Read more.
We employ an Agile methodology in our software development every day. This translates to a specific set of workplace elements: speedy processes, empowered employees, a mindset to embrace change, and software that is inspired by our end users. When a retail company adopts Agile methodology, the outputs can look very similar.
Cutting-edge investments position retailers as “innovators,” but their impact is fleeting. Forrester and NRF teamed up to research the state of online retailing, and discovered that retailers who invest in omnichannel are better positioned to create lasting relationships with customers.
There’s a science behind the marketable value of a convenience store. However, just like every other segment of retail, the chains that will come out on top of the shifting landscape will be the ones that can best recognize and adapt to new trends.
In her approach to Human Resources, Courtney treats company culture and experiences like our engineers treat software: as products of user feedback. Read how she must be nimble and quick in her initiatives to provide a “user” experience that is collaborative and truly inspired by people.
Subscription models, ride sharing services, and electric vehicles are all changing the automotive industry. With this, it is more important than ever for OEMs to have an accurate pulse on their performance.
Dependable partnerships are necessary for retailers and brands to succeed and maintain a competitive edge. So, what’s stands in the way of good partnerships? Read our blog to understand more.
An assortment of industry leaders, innovative startups, and retail experts recently met in Miami for WBR’s Future Stores. See what we found out about the future of retail.
At Square Root, we have a diverse group of Radicals with different experiences and perspectives. Read why they chose to join our team and Square Root.
How do you balance between giving stores the autonomy to localize their strategies without losing your brand standard?
District Managers watch over performance and are tasked with finding answers to unique, localized problems for their stores.
As a software engineer who also happens to be a woman, Annie is frequently asked her opinion about how to get more women in tech. Read our blog to see how she started to include herself in the conversation.
Are online stores beating out brick and mortar retailers in the competition for holiday spending? That’s the question many are asking as we review the 2017 shopping season and look forward to 2018.
In 2017 we saw auto sales fall flat and automakers turn to incentives to drive consumers to buy. See why this, as well as rising gas prices, may change the market in 2018.
Despite Store Leadership’s significant roles, we found this group to be, as a whole, alarmingly dissatisfied with their jobs.
The larger the brand, the more working parts, the bigger the challenge.
Sometimes good software platforms can take years to implement and take even longer to deliver business value. See why CoEFFICIENT is different.
If Store and District Managers play such an important role in the retail puzzle, why are they still so dissatisfied in their jobs?
Improving NPS is important, but often elusive. Retailers might want to start with asking the question, “What change can we make in a store to impact business?” Then, work backward.
Don’t miss a chance to stop by our host stop for the ATX Startup Crawl on October 12th from 5 – 10 PM.
Billy Beane famously used data to gain a competitive advantage in Major League Baseball. See how CoEFFICIENT® is doing the same for retailers.
In our research for the State of the Store report, we found District and Store Managers still aren’t happy in their jobs. Find out why in our sneak peek of the results.
Successful brands have found ways to ensure a feedback loop from the corporate office to stores flows well. However, there is a second feedback loop that has proven trickier and more complex.
Experimentation is a large part of what we do at Square Root, but sometimes it can lead to more failures than success. Courtney shares why we celebrate both with cake!
In a report conducted by Forrester Consulting and Square Root, we found many brands saw improvement in customer experience and employee productivity by improving their legacy systems.
While SXSW doesn’t happen until March, it’s already time to start voting for what you want to hear at the Interactive conference. Read more to learn about Square Root’s panels on culture and work-life balance…and vote!
Machine learning reveals patterns in data, some you expect to find and others it uncovers on its own. Find out how this new AI application works.
Anyone in retail will tell you, a brand is only as good as its worst performing store. See what factors contribute to low performance and what you can do to change it.
As the barriers between eCommerce and brick-and-mortar have blurred, experiential retail will change the way stores operate.
Real-time data opens the floodgates with direct access to events as they occur – giving restaurants greater influence over the quality of their meals and customer service.
Recently, our team attended the 2017 Future Stores Conference in Seattle hosted by WBR. Read to see what we learned about disruption, experiential retail, and personalization.
The latest trends in retail technology that have caught our attention.
As a data-driven retailer, you want everyone in your business to have the right information at the right time to drive the right decision. Sometimes, the opposite happens.
Recently, a bunch of SR Radicals took time off from their schedules and dove into the Austin community to see how they could volunteer and give back.
After years of skyrocketing car sales with leasing deals, the auto industry is starting to feel the weight of their success.
In recent years, retailers have suffered pretty big losses that have resulted in store closures throughout the United States.
With news of layoffs, store closures, and bankruptcy filings, retailers know in order to survive, now is the time to improve performance and adapt to new customer expectations.
Kate wasn’t always a huge risk taker, that is, until last year when she quit her job and wound up in a coding bootcamp. Read how this leap of faith lead her to Square Root!
Curious how new store performance technologies can help brick-and-mortar stores stay competitive in retail? Join our webinar June 1st with Forrester to find out.
Recently, we’ve found success sending Metrics updates to District Managers. See what a difference meeting them in their inbox makes.
Recently at the Girlstart STEM conference, we helped a class of Junior High girls code a robot. See how went from fail, fail, fail to click, boom magic together.
The takeover of retail by ecommerce is nothing new, but now retailers seem more prepared to make fundamental changes to their businesses in response.
Most retail brands have thousands of metrics to track every single day. See why Recommended Metrics is the key to sifting through the noise.
Our Radical team has a myriad of skills and talents. See how our unique culture allows us to knit it all together.
Most companies tend to separate data from their people, which can cause critical problems.
When looking to hire or contract with a data scientist or consultant, it’s important to understand the types of skill sets that “data scientists” typically have.
New updates to CoEFFICIENT’s mobile application will benefit the most mobile group in the enterprise: District Managers.
Organizations have an unprecedented ability to measure more things, in more detail, than ever before. But, just because you can measure something, should you?
What’s the most important thing you can do to get more traffic to your stores? Everyone in retail management will tell you: Investing in your people. See why this one thing could get customers driving across town to your stores.
Square Root is heading to outer space! Join us for the ATX Startup Crawl at SXSW Presented by Amazon Web Services March 13th!
Retailers are always experimenting with new tactics to improve loss prevention. However, these policies are typically over simplifications of this complicated, layered issue.
Rachel, a member of our operations team, recently completed the 3M Half Marathon with seven other Radicals. Read what she says about the experience and how the team helped her complete her goal.
Samuel, a member of our engineering team, recently used his training budget to take a cooking class. After taking the class, he realized coding and cooking had a lot in common. Read his story.
From predicting consumer trends to managing inventory, every stage of retail relies heavily on data. However, our survey reveals many spend more time collecting it than acting on it.
With several prominent retailers closing their brick-and-mortar locations so far this year, it’s easy to assume traditional retail is on the way out. However, according to our recent study, that may not be the case.
Big data means big business, but acting on it can be a big challenge. The companies who can most efficiently turn it into action will come out on top.
A clean, working restroom is as much an expectation in a retail store as shelves with products and a cashier.
Big data is big business. The big question is, though, what do you do with all that data?
While new automotive technologies can open a range of possibilities for the customer, they can also vary greatly in user friendliness and unique features.
Since the holidays are huge performance generators for retail, they require year-round planning and preparation with the goal of hitting higher targets than the year before.
The past few years have seen a lot of success for the auto industry, as automakers struck gold with incentives like cash back rebates, lease deals, and dealer bonuses. However, 2017 is shaping up to be a different year.
Our HR Manager, Courtney Branson, explains how 2016 was all about finding a balance between her work and her family.
Every holiday season, each department at Square Root is given the chance to donate time and resources to various charities in the Austin community. Read to learn more about the organizations our team decided to give to this season.
The biggest challenges throughout the peak of the holiday season are the changing customer demographic, staffing concerns, and post-holiday wrap-up.
After the holidays things start getting back to normal, right? Not exactly. There is still one hurdle some retailers neglect—how to process returns.
Store Relationship Management equips multi-unit enterprises with the tools needed to take a systematic approach to improving store performance.
While several speciality retailers opt to close for Thanksgiving and Black Friday, many big box retailers see the event as too lucrative an opportunity to pass up. They are open because people—by the hundreds of thousands—continue to show up and shop.
Store managers tend to groan when we see the Christmas trees go up in stores as early as September, but holiday prep means so much more than this.
In some multi-unit organizations, where the company’s and stores’s goals are not always in alignment, the tension may be very evident.
We recently attended NextPoint, a retail tech conference where we learned many brands are looking to leverage data to connect with their consumers on and offline.
For retailers, the holidays mean happy customers, performance opportunities, and a better bottom line. Even with all this excitement, though, the holidays can be hard.
In retail, the holiday season is your final major push of the year. You’ve worked hard, but you have the biggest challenge, and the greatest opportunity, ahead of you.
In our recent Store Manager Report, we surveyed more than 1,000 store managers across 17 retail segments and found store managers are highly dissatisfied with their jobs.
Just over a year ago we introduced Bonusly, a peer-to-peer recognition platform to the team. We had no idea it would revamp our kudos program and be revered by the team. Read our conversation with Bonusly to see how you could see the same success with your team.
Are you ready to discover your inner rockstar? Join us October 6th for backstage look at Square Root during the Capital Factory Fall Startup Crawl.
Back-to-school shopping is the pre-season to Holiday shopping, and retailers would be remiss if they didn’t take note of trends that emerge from it.
If you’re up-to-date on your retail news, lately it seems like sporting goods stores are dropping like flies.On the flip side, home improvement stores continue to rise above.
To a store manager, each day is a balancing act between primary tasks and support tasks, giving them little time to lead their teams.
Today’s customers are more connected than ever before, changing the face of retail at a faster rate than some stores can manage.
Recently, I found myself in the market to buy my first car. While shopping, I was overwhelmed with all the choices available today. With all the tools I had at my fingertips, I had no clue where to start.
Back in July I was a fly on the wall for a NewCo session Square Root hosted for Austin EO. The quotable tidbits were flowing, so I started jotting down notes to share with any budding entrepreneurs that couldn’t make the session.
A new brand vision can breathe life into an organization. However, to fully reap the benefits, an organization must invest in the excitement of their employees.
If you ask an executive about the key to a successful retail enterprise, chances are they’ll give you tips on creating a corporate strategy. Yet, anyone in the field or in the stores will tell you there’s so much more going on behind the scenes.
Establishing a clear brand is about more than setting standards, it’s about delivering a consistent experience.
Over the next 25 years, ecommerce will increasingly take share from brick-and-mortar retailers. This has been cause for many sleepless nights for those companies with large investments in physical retail spaces. What are they to do?
If there’s one truth behind a customer’s behavior, it’s that they prefer to buy from brands they like.
One of the great things about living in Austin is there is always something going on in the tech scene here. The NewCoATX festival is no exception.
Maintaining brand consistency in an enterprise is challenging. There are many moving parts that need to be on the same page about goals and strategies.
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