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Chris Taylor


Rethinking NPS, One Metric at a Time

Rethinking NPS, One Metric at a Time

Rethinking NPS One Metric at a Time BY: CHRIS TAYLOR OCTOBER 11, 2017 You can have all the data in the world at your fingertips, but it’s useless until you know what to do with it. For retailers, data can often be overly broad or too high-level, and difficult to...
Key Takeaways From the 2015 District Manager Report

Key Takeaways From the 2015 District Manager Report

Part 1: Getting to Know the District Manager At Square Root, we believe District Managers (DMs) are superheroes of their organizations. They funnel a massive amount of program and performance information back and forth between corporate headquarters and all of the...
What is SRM?

What is SRM?

SRM stands for Store Relationship Management, a new approach to increasing transparency, encouraging collaboration, and improving store performance throughout a multi-unit retail enterprise. What’s at the core of this new approach? Field empowerment. In a company with...