BY: BRAD BOWERS
JUNE 5, 2018
When discussing innovations and taking data to the next level, the field was the focus. In particular, what does the field need to thrive in their roles? Here are a few of the takeaways.
This deep-dive not only gives the much needed granularity in metrics, but also provides the context vital to understanding how to fix the problem. Unfortunately, most people in the field just don’t have time to dig deep. The true impact is in the prescriptive nature of metrics. The solution? Machines can provide the answer to the 5th why immediately, and the field isn’t stuck wasting time searching for the real drivers.
So what can corporate do? Shifting the focus to process sheds light on the holistic problem. Metrics alone are not enough; the field needs to take action on the data points that are relevant to their particular situations. Companies must take the weight off the field by showing them data that is most important to their particular operations, while adding recommendations into what is really causing it. When that burden is lifted, change becomes the focus.