BY: MARY FEILD
DECEMBER 7, 2017
“It is a lot of responsibility. It would be nice to feel like everything didn’t weigh on your shoulders.” – District Manager, Electronics
“Corporate doesn’t focus on the needs of every single store—they think one template fits all.” – Store Manager, Grocery and Convenience
“Corporate doesn’t have the connection to my staff or my customers that my team does so they often make recommendations that don’t have that personal touch.” – District Manager, Food and Beverage/Restaurant
Communication tools should empower Store Managers to ask for clarity on objectives, and provide District Managers the information to give that direction. With better communication tools, vertical feedback is possible and Store Leaders are supported. Communication tools should also enable Store Managers to communicate horizontally with each other on issues that don’t need corporate resources.