Getting to the Root:

Customer Experience in Retail

The retailers have spoken. In new research of more than 300 retailers, we explore the ins and outs of creating exceptional customer experience—everything from the limitations of implementing a successful strategy to the best opportunities to meet shopper expectations.

SEE THE FINDINGS

What’s Your Industry?

AUTOMOTIVE

Focus your field managers on driving dealership performance. Learn how with CoEFFICIENT.

AUTO SOLUTIONS

RETAIL

Empower your district managers to improve store performance. Learn how with CoEFFICIENT.

RETAIL SOLUTIONS

SQUARE ROOT PRESENTS:

2018 State of the Store

Can you name the three things that frustrate Store and District Managers the most? After surveying more than 1,300 of them, we can. Read our 2018 State of the Store report to discover this and what can be done to move retail forward.

TELL ME MORE

The Data Point Newsletter

Our monthly newsletter, The Data Point, shares the latest news and issues in store operations. Subscribe to receive our monthly editions.

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Store Relationship Management

Growing your brand means leading it through change while keeping its promise.
Store Relationship Management drives store change faster.

SEE HOW

A Study in Customer Experience: Is Consistency Still King?

Jul 23, 2018

There are a few new challenges for brands to stay consistent in their customer experience. In the first of a series, we explore the challenges and solutions for brands to consistently delight customers today.

Customer Experience Isn’t An Initiative: This and more from Future Stores Seattle

Jun 28, 2018

We went to the conference in Miami a few months ago, and the trend was clear: Customer Experience. This round in Seattle was no different; in fact, leaders, startups, and experts dove even deeper into what makes Customer Experience successful.

Automotive Aftersales Innovation Workshop: The Takeaways

Jun 5, 2018

Field empowerment comes from delivering granular data, context, and insight into how it affects their processes; this was a key theme in the conversations at our Aftersales Innovation Workshop. The automotive industry is perfectly poised for innovation and creating new ways to solve problems.

"The Nissan Loyalty Rewards program would have required me to use twelve different reports to review all of our program metrics. CoEFFICIENT allowed me to see everything in one consolidated report."

Warda Shah, Customer Quality, Nissan Canada

"My contact reports went from 45 minutes to 5 minutes with CoEFFICIENT."

Robert Kahro, Dealer Operations Manager, Nissan Canada

"CoEFFICIENT Weekend Sales enabled us to gather sales information over the weekend without direct involvement of our field teams. The process is more efficient and data is more accurate due to the increased usage by our dealers thanks to the ease of use of the system."

Sandy Stallsmith, Senior Manager, Sales Ops, Nissan North America, Inc.

"By providing us with progressive technology and meaningful, real-time data, Square Root has helped Nissan become an innovation leader in the Parts and Service business."

Kent O’Hara, Vice President, Nissan Motor Corporation

"Our dealers know that every customer that leaves their store is going somewhere else. CoEFFICIENT helps them know where they need to improve and drives accountability."

Anne Corrao, Director, Nissan Sales Operations