The “Five Pillars” of Store Relationship Management

The “Five Pillars” of Store Relationship Management

Store Relationship Management (SRM) equips multi-unit enterprises with the tools needed to take a systematic approach to improving the performance of all of their stores. Store performance is typically defined as a combination of individual store’s financial...
Your Store Managers Hate Their Job (But You Can Help)

Your Store Managers Hate Their Job (But You Can Help)

In our recent Store Manager Report, we learned retail store managers are highly dissatisfied with their jobs. To determine this, we used the Employee Net Promoter System®, to ask more than 1,000 store managers across 17 retail segments, “On a scale of zero to ten, how...