Are You Pouring Business Down the Drain?

Are You Pouring Business Down the Drain?

We all have our favorite big box stores for an awesome shopping experience. Chances are we’ve memorized the layout and even know the names of the smiling faces waiting to greet us at the door. I have fond memories of my mom checking every egg in the carton for cracks,...
The Tension

The Tension

In any multi-unit organization a “tension” can exist between in-store managers and those “at corporate” that has a direct effect on store performance across all of your stores.   In some franchises, where the company’s and individual franchisee’s goals are not always...
Do Your Employees Know Your Brand Promise?

Do Your Employees Know Your Brand Promise?

Establishing a clear brand is about more than setting standards, it’s about delivering a consistent experience. Having a clear brand communicates to potential customers what they can expect about the quality of your product or service from the first impression. While...
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