Your Store Managers Hate Their Job (But You Can Help)

Your Store Managers Hate Their Job (But You Can Help)

In our recent Store Manager Report, we learned retail store managers are highly dissatisfied with their jobs. To determine this, we used the Employee Net Promoter System®, to ask more than 1,000 store managers across 17 retail segments, “On a scale of zero to ten, how...
Today’s Store Managers Aren’t Allowed to Lead

Today’s Store Managers Aren’t Allowed to Lead

If store managers could wish for one thing, most would wish for more time in a day. To a store manager, each day is a balancing act between primary tasks (like integrating corporate strategies and reducing costs) and support tasks (like performance analysis and...
The Disconnect Between Stores and Corporate Strategies

The Disconnect Between Stores and Corporate Strategies

When you ask an executive about the key to a successful retail enterprise, chances are they’ll give you tips on creating a corporate strategy. Yet, if all you needed was a great corporate strategy, then all stores would see Walmart and Amazon levels of growth. There...
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